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Online Shopping (FAQs)

Our ecommerce consultants are here to answer your questions. In addition to FREE phone support, you can contact our consultants via email or live chat.

1) How do I know my order has been confirmed?

Once the payment confirmation is received, your order will be registered on our system and we will begin to process it. You will receive an email containing the details of your order and a confirmation of the same. In this mail you will be provided with a unique Order ID (eg. 124433), a listing of the item(s) you have ordered and the expected date of dispatch. You will also be notified when we ship the item(s) to you. Shipping details will be provided with the respective tracking number(s).

2) How do I pay for a purchase?

We offer you multiple payment methods. Whatever your online mode of payment, you can be rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use the below mentioned payment methods: Debit Card / Net Banking / Cash Cards / Mobile Payment/- MasterCard or Visa Credit Cards /Fund Transfer/Demand Draft/Cash on Delivery.

3) What is the estimated delivery time?

Estimated delivery time may take 6 working days. The delivery time estimates may vary slightly from State to State. Days are calculated as working days, excluding Saturdays, Sundays & Holidays. Orders placed after Fridays 10:00 AM will be processed for shipment only on the following Mondays. Estimated delivery time is dependent on the destination to which you want the order shipped to and our location.

4) How are items packaged?

Products are shipped in packages by following standard packing procedure.

5) How can I track the delivery of my order?

All consignments are delivered through reputed courier partners. You will be provided a Tracking ID for your order by the respective courier service provider. You may track information through their respective site for details.

6) How do I contact Customer Care?

You may use the below mentioned methods to contact Customer Care: Email Us on --- - Call Us (Toll Free): Postal Address : * Please allow up to 24 hours for a response and include your contact information so we may respond back to you.

7)Is it safe to use my credit/debit card?

Your online transaction on with us is secure with the highest levels of transaction security currently available on the Internet by our trusted payment gateway partners using secure encryption technology to keep your transaction details confidential at all times. Please note we DO NOT collect/store credit card / debit card or any of your sensitive financial details on our server.

8) What steps do you take to prevent card fraud?

We realize the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The identity documents help us ensure that the purchases were indeed made by a genuine card holder. We apologies for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

9) What is your refund policy?

We offer a 100% no quibble money back guarantee. This will be assessed by our expert CS team. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).Returns for refund must be received back into the warehouse within 15 days from the date of purchase. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.